*,*::before,*::after{margin:0;padding:0;box-sizing:border-box}:root{--brown-dark:#2C1810;--brown:#5C3317;--gold:#C8962A;--gold-light:#E8B84B;--cream:#FAF6F0;--cream-dark:#EDE0D0;--text:#2C1810;--text-muted:#8B6E5A;--bot-bg:#FFFFFF;--shadow:0 12px 48px rgba(44,24,16,0.18)}html,body{height:100%}body{font-family:'Segoe UI',system-ui,-apple-system,sans-serif;background:linear-gradient(135deg,#F5ECD7 0,#EDD9B8 40%,#F2E4CC 100%);min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px}.modal-overlay{position:fixed;inset:0;background:rgba(44,24,16,0.6);backdrop-filter:blur(8px);display:flex;align-items:center;justify-content:center;z-index:100;animation:fadeIn .3s ease}.modal-overlay.hidden{display:none}.modal{background:var(--cream);border-radius:28px;padding:48px 40px 40px;max-width:440px;width:100%;text-align:center;box-shadow:var(--shadow);animation:slideUp .4s cubic-bezier(.34,1.56,.64,1)}.modal-logo{width:84px;height:84px;background:linear-gradient(135deg,var(--brown),var(--brown-dark));border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 20px;font-size:38px;box-shadow:0 6px 24px rgba(44,24,16,0.3)}.brand-avatar-frame{overflow:hidden;padding:0;font-size:0;background:#19383d}.brand-avatar-img{width:100%;height:100%;display:block;object-fit:cover;border-radius:inherit}.modal h2{font-size:26px;font-weight:700;color:var(--brown-dark);margin-bottom:8px}.modal .modal-subtitle{color:var(--gold);font-size:12px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;margin-bottom:14px}.modal p{color:var(--text-muted);font-size:14px;line-height:1.65;margin-bottom:28px}.modal-buttons{display:flex;flex-direction:column;gap:10px}.modal-start{background:linear-gradient(135deg,var(--gold),var(--gold-light));color:#fff;border:none;padding:16px 40px;border-radius:50px;font-size:15px;font-weight:700;cursor:pointer;width:100%;transition:transform .15s,box-shadow .15s;box-shadow:0 6px 20px rgba(200,150,42,0.45)}.modal-start:hover{transform:translateY(-2px);box-shadow:0 10px 28px rgba(200,150,42,0.55)}.modal-continue{background:transparent;color:var(--brown);border:1.5px solid var(--cream-dark);padding:14px 40px;border-radius:50px;font-size:14px;font-weight:600;cursor:pointer;width:100%;transition:background .15s,border-color .15s}.modal-continue:hover{background:var(--cream-dark);border-color:var(--brown)}.modal-continue.hidden{display:none}.modal-note{margin-top:14px;font-size:12px;color:var(--text-muted);opacity:0.65}.chat-container{width:100%;max-width:780px;height:min(720px,calc(100vh - 48px));background:var(--cream);border-radius:28px;box-shadow:var(--shadow);display:flex;overflow:hidden}.chat-sidebar{width:230px;flex-shrink:0;background:linear-gradient(180deg,var(--brown-dark) 0,#3D1F0F 100%);display:flex;flex-direction:column;padding:28px 18px 20px}.sidebar-logo{width:56px;height:56px;background:linear-gradient(135deg,var(--gold),var(--gold-light));border-radius:50%;display:flex;align-items:center;justify-content:center;font-size:26px;margin-bottom:14px;box-shadow:0 4px 16px rgba(200,150,42,0.4)}.sidebar-brand{color:#fff;font-size:17px;font-weight:700;line-height:1.2;margin-bottom:3px}.sidebar-tagline{color:rgba(255,255,255,0.45);font-size:10px;letter-spacing:1px;text-transform:uppercase;margin-bottom:22px}.sidebar-status{display:flex;align-items:center;gap:7px;margin-bottom:20px}.status-dot{width:7px;height:7px;border-radius:50%;background:#4CAF50;animation:pulse 2s infinite;flex-shrink:0}.sidebar-status span{color:rgba(255,255,255,0.6);font-size:11px}.sidebar-divider{height:1px;background:rgba(255,255,255,0.1);margin:0 0 20px}.sidebar-info{display:flex;flex-direction:column;gap:14px;flex:1}.sidebar-info-item{display:flex;align-items:flex-start;gap:9px}.sidebar-info-icon{font-size:15px;flex-shrink:0;margin-top:1px}.sidebar-info-text{color:rgba(255,255,255,0.5);font-size:11px;line-height:1.45}.sidebar-info-text strong{color:rgba(255,255,255,0.85);display:block;font-size:11px;margin-bottom:1px}.sidebar-footer{margin-top:auto;padding-top:16px;display:flex;flex-direction:column;gap:6px}.sidebar-link{display:block;color:var(--gold-light);font-size:11px;font-weight:600;text-decoration:none;padding:9px 12px;border-radius:9px;background:rgba(200,150,42,0.15);text-align:center;transition:background .2s;letter-spacing:0.2px}.sidebar-link:hover{background:rgba(200,150,42,0.28)}.chat-main{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0}.chat-header{background:#fff;border-bottom:1px solid var(--cream-dark);padding:14px 18px;display:flex;align-items:center;gap:11px;flex-shrink:0}.avatar{width:38px;height:38px;border-radius:50%;background:linear-gradient(135deg,var(--gold),var(--gold-light));display:flex;align-items:center;justify-content:center;font-size:17px;flex-shrink:0;box-shadow:0 2px 10px rgba(200,150,42,0.35)}.header-info h3{color:var(--brown-dark);font-size:14px;font-weight:700}.header-info .status{color:var(--text-muted);font-size:11px;display:flex;align-items:center;gap:4px;margin-top:1px}.header-status-dot{width:6px;height:6px;border-radius:50%;background:#4CAF50;animation:pulse 2s infinite}.messages{flex:1;overflow-y:auto;overflow-x:hidden;padding:18px 16px 8px;display:flex;flex-direction:column;gap:10px;scrollbar-width:thin;scrollbar-color:var(--cream-dark) transparent;min-height:0}.messages::-webkit-scrollbar{width:4px}.messages::-webkit-scrollbar-thumb{background:var(--cream-dark);border-radius:2px}.msg{display:flex;gap:8px;align-items:flex-start;animation:msgIn .25s cubic-bezier(.34,1.56,.64,1)}.msg.user{flex-direction:row-reverse}.msg-avatar{width:28px;height:28px;border-radius:50%;background:linear-gradient(135deg,var(--gold),var(--gold-light));display:flex;align-items:center;justify-content:center;font-size:13px;flex-shrink:0;margin-top:2px}.msg-body{display:flex;flex-direction:column;max-width:min(78%,420px);min-width:0}.msg.user .msg-body{align-items:flex-end}.msg-bubble{padding:11px 15px;border-radius:18px;font-size:14px;line-height:1.55;word-break:break-word}.msg.bot .msg-bubble{background:var(--bot-bg);color:var(--text);border-top-left-radius:5px;box-shadow:0 2px 8px rgba(44,24,16,0.07)}.msg.user .msg-bubble{background:linear-gradient(135deg,var(--gold),var(--gold-light));color:#fff;border-top-right-radius:5px;box-shadow:0 2px 8px rgba(200,150,42,0.3)}.msg-time{font-size:10px;color:var(--text-muted);margin-top:4px;padding:0 4px}.msg.user .msg-time{text-align:right}.typing{display:flex;align-items:center;gap:8px;animation:msgIn .2s ease}.typing-dots{background:var(--bot-bg);border-radius:18px;border-top-left-radius:5px;padding:11px 16px;display:flex;gap:4px;box-shadow:0 2px 8px rgba(44,24,16,0.07)}.typing-dots span{width:6px;height:6px;border-radius:50%;background:var(--text-muted);animation:bounce 1.2s infinite}.typing-dots span:nth-child(2){animation-delay:.15s}.typing-dots span:nth-child(3){animation-delay:.3s}.lead-success{background:linear-gradient(135deg,#2D7A4F,#3D9B66);color:#fff;border-radius:12px;padding:11px 15px;font-size:13px;text-align:center;animation:msgIn .3s ease;box-shadow:0 2px 12px rgba(45,122,79,0.3)}.chat-input{padding:10px 14px 12px;background:#fff;border-top:1px solid var(--cream-dark);display:flex;flex-direction:column;gap:8px;flex-shrink:0}.chat-input-row{display:flex;gap:8px;align-items:flex-end}.img-preview{display:none;align-items:center;gap:8px;padding:6px 10px;background:var(--cream);border-radius:10px;border:1px solid var(--cream-dark)}.img-preview.visible{display:flex}.img-preview img{width:38px;height:38px;object-fit:cover;border-radius:6px;flex-shrink:0}.img-preview-name{flex:1;font-size:11px;color:var(--text-muted);overflow:hidden;white-space:nowrap;text-overflow:ellipsis}.img-preview-remove{background:none;border:none;cursor:pointer;color:var(--text-muted);font-size:16px;line-height:1;padding:2px 4px;flex-shrink:0}.img-preview-remove:hover{color:var(--brown-dark)}textarea{flex:1;border:1.5px solid var(--cream-dark);border-radius:20px;padding:10px 16px;font-size:14px;font-family:inherit;color:var(--text);background:var(--cream);resize:none;max-height:100px;min-height:42px;outline:none;transition:border-color .2s;line-height:1.4}textarea:focus{border-color:var(--gold);background:#fff}textarea::placeholder{color:var(--text-muted)}.attach-btn{width:42px;height:42px;border-radius:50%;background:var(--cream);border:1.5px solid var(--cream-dark);cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:background .15s,border-color .15s;color:var(--text-muted)}.attach-btn:hover{background:var(--cream-dark);border-color:var(--gold);color:var(--brown)}.attach-btn svg{width:17px;height:17px}.send-btn{width:42px;height:42px;border-radius:50%;background:linear-gradient(135deg,var(--gold),var(--gold-light));border:none;cursor:pointer;display:flex;align-items:center;justify-content:center;flex-shrink:0;transition:transform .15s,box-shadow .15s;box-shadow:0 3px 12px rgba(200,150,42,0.4)}.send-btn:hover{transform:scale(1.08)}.send-btn:active{transform:scale(.96)}.send-btn:disabled{opacity:0.45;cursor:not-allowed;transform:none}.send-btn svg{width:17px;height:17px}.msg-image{max-width:200px;border-radius:12px;margin-bottom:4px;display:block;cursor:pointer}.modal-chips-divider{display:flex;align-items:center;gap:10px;margin:22px 0 14px;color:var(--text-muted);font-size:11px;letter-spacing:0.4px;text-transform:uppercase}.modal-chips-divider::before,.modal-chips-divider::after{content:'';flex:1;height:1px;background:var(--cream-dark)}.action-chips{display:flex;flex-wrap:wrap;gap:8px;justify-content:center}.action-chip{display:inline-flex;align-items:center;gap:5px;padding:8px 15px;border-radius:50px;border:1.5px solid var(--cream-dark);background:#fff;color:var(--brown);font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;white-space:nowrap;line-height:1;transition:background .15s,border-color .15s,color .15s,transform .12s,box-shadow .15s;user-select:none}.action-chip:hover{background:var(--gold);border-color:var(--gold);color:#fff;transform:translateY(-1px);box-shadow:0 4px 14px rgba(200,150,42,0.4)}.action-chip:active{transform:scale(.96) translateY(0);box-shadow:none}.chat-suggestions-bar{padding:10px 14px 2px;display:flex;flex-direction:column;gap:6px;border-top:1px solid var(--cream-dark);background:#fff;flex-shrink:0;animation:fadeIn .3s ease}.chat-suggestions-bar.hidden{display:none}.chat-suggestions-label{font-size:11px;color:var(--text-muted);letter-spacing:0.3px;text-align:center}@media (max-width:640px){.chat-suggestions-bar .action-chips{flex-wrap:nowrap;overflow-x:auto;justify-content:flex-start;scrollbar-width:none;-ms-overflow-style:none;padding-bottom:2px}.chat-suggestions-bar .action-chips::-webkit-scrollbar{display:none}}@keyframes fadeIn{from{opacity:0}to{opacity:1}}@keyframes slideUp{from{opacity:0;transform:translateY(30px) scale(.95)}to{opacity:1;transform:none}}@keyframes msgIn{from{opacity:0;transform:translateY(8px) scale(.98)}to{opacity:1;transform:none}}@keyframes bounce{0%,60%,100%{transform:translateY(0)}30%{transform:translateY(-5px)}}@keyframes pulse{0%,100%{opacity:1}50%{opacity:.4}}.push-prompt{background:linear-gradient(135deg,#1a3a5c,#1e4d73);color:#fff;border-radius:16px;padding:14px 16px;animation:msgIn .3s ease;box-shadow:0 2px 16px rgba(26,58,92,0.25)}.push-prompt-text{font-size:13px;line-height:1.5;margin-bottom:12px;opacity:0.93}.push-prompt-actions{display:flex;gap:8px;flex-wrap:wrap}.push-prompt-yes{background:rgba(255,255,255,0.18);color:#fff;border:1.5px solid rgba(255,255,255,0.4);border-radius:50px;padding:7px 16px;font-size:12px;font-weight:600;cursor:pointer;font-family:inherit;transition:background .15s;white-space:nowrap}.push-prompt-yes:hover{background:rgba(255,255,255,0.3)}.push-prompt-no{background:transparent;color:rgba(255,255,255,0.55);border:none;padding:7px 10px;font-size:12px;cursor:pointer;font-family:inherit;transition:color .15s}.push-prompt-no:hover{color:#fff}@media (max-width:860px) and (min-width:641px){.chat-sidebar{width:190px}.sidebar-info{display:none}}@media (max-width:640px){body{padding:0;align-items:stretch}.chat-container{border-radius:0;height:100dvh;height:100svh;max-width:100%;width:100%;flex-direction:column}.chat-main{flex:1;min-height:0}.modal{margin:14px;border-radius:24px;padding:36px 24px 28px}}

/* ── Quick-reply chips (над полем ввода, в .chat-input) ─────────────── */
.quick-reply-chips-bar{display:none;flex-direction:column;align-items:center;gap:8px;padding:10px 16px 8px;background:var(--cream);border-top:1px solid var(--cream-dark);flex-shrink:0;animation:fadeIn .2s ease}
.quick-reply-chips-bar.visible{display:flex}
.quick-reply-chip{background:#EDF5FF;color:#1565C0;border:1.5px solid #B3D4F5;border-radius:50px;padding:9px 20px;font-size:13px;font-weight:500;font-family:inherit;cursor:pointer;white-space:nowrap;line-height:1;transition:background .15s,border-color .15s,transform .12s,box-shadow .15s;user-select:none;width:fit-content}
.quick-reply-chip:hover{background:#BBDEFB;border-color:#64B5F6;transform:translateY(-1px);box-shadow:0 3px 10px rgba(21,101,192,0.15)}
.quick-reply-chip:active{transform:scale(.96);box-shadow:none}
.quick-reply-hint{background:#F5F5F5;color:#9E9E9E;border:1.5px dashed #D0D0D0;cursor:default;pointer-events:none;opacity:0.8}

/* ── Suggestions bar: collapsed → nub ─────────────────────────────── */
.suggestions-nub{display:block;width:44px;height:5px;border-radius:3px;background:var(--cream-dark);border:none;margin:6px auto 4px;cursor:pointer;transition:background .2s,transform .15s;flex-shrink:0}
.suggestions-nub:hover{background:var(--gold-light);transform:scaleX(1.15)}
.chat-suggestions-label{text-align:center}
.chat-suggestions-bar.collapsed{padding:4px 14px 4px;gap:0;border-top:1px solid var(--cream-dark)}
.chat-suggestions-bar.collapsed .chat-suggestions-label,.chat-suggestions-bar.collapsed .action-chips{display:none}

/* ── Hamburger button (только мобайл) ────────────────────────────── */
.hamburger-btn{display:none;flex-direction:column;justify-content:center;gap:5px;width:36px;height:36px;padding:6px;margin-left:auto;background:none;border:none;cursor:pointer;flex-shrink:0}
.hamburger-btn span{display:block;width:22px;height:2px;background:var(--brown-dark);border-radius:2px;transition:transform .3s cubic-bezier(.4,0,.2,1),opacity .2s}
.hamburger-btn.open span:nth-child(1){transform:translateY(7px) rotate(45deg)}
.hamburger-btn.open span:nth-child(2){opacity:0;transform:scaleX(0)}
.hamburger-btn.open span:nth-child(3){transform:translateY(-7px) rotate(-45deg)}

/* ── Mobile off-canvas sidebar ───────────────────────────────────── */
.sidebar-overlay{display:none;position:fixed;inset:0;background:rgba(0,0,0,.45);z-index:59;animation:fadeIn .2s ease}
.sidebar-overlay.visible{display:block}
@media (max-width:640px){
  .hamburger-btn{display:flex}
  .chat-sidebar{display:flex;position:fixed;left:0;top:0;height:100%;width:260px;z-index:60;transform:translateX(-100%);transition:transform .3s cubic-bezier(.4,0,.2,1);border-radius:0}
  .chat-sidebar.open{transform:translateX(0)}
}

/* ── Lead form trigger button (in header) ───────────────────────────── */
.lead-form-trigger-btn{display:flex;align-items:center;gap:5px;padding:7px 13px;border-radius:50px;background:linear-gradient(135deg,var(--gold),var(--gold-light));border:none;color:#fff;font-size:12px;font-weight:600;font-family:inherit;cursor:pointer;white-space:nowrap;flex-shrink:0;transition:transform .15s,box-shadow .15s;box-shadow:0 2px 10px rgba(200,150,42,0.35);margin-left:auto}
.lead-form-trigger-btn:hover{transform:translateY(-1px);box-shadow:0 4px 16px rgba(200,150,42,0.5)}
.lead-form-trigger-btn:active{transform:scale(.96)}
/* When hamburger is also present, reset margin-left */
.chat-header .hamburger-btn{margin-left:0}
.chat-header .lead-form-trigger-btn+.hamburger-btn{margin-left:6px}

/* ── Lead capture form panel (bottom sheet) ─────────────────────────── */
.lead-form-panel{position:absolute;bottom:0;left:0;right:0;background:#fff;border-top:2px solid var(--gold-light);border-radius:20px 20px 0 0;box-shadow:0 -8px 32px rgba(44,24,16,0.18);z-index:50;padding:20px 20px 24px;animation:slideUp .3s cubic-bezier(.34,1.56,.64,1)}
.lead-form-panel.hidden{display:none}
.lead-form-header{display:flex;align-items:center;justify-content:space-between;margin-bottom:16px}
.lead-form-title{font-size:15px;font-weight:700;color:var(--brown-dark)}
.lead-form-close{background:none;border:none;font-size:22px;line-height:1;color:var(--text-muted);cursor:pointer;padding:0 4px;transition:color .15s}
.lead-form-close:hover{color:var(--brown-dark)}
.lead-form-body{display:flex;flex-direction:column;gap:10px}
.lead-form-input{width:100%;padding:11px 14px;border:1.5px solid var(--cream-dark);border-radius:12px;font-size:14px;font-family:inherit;color:var(--text);background:var(--cream);outline:none;transition:border-color .2s}
.lead-form-input:focus{border-color:var(--gold);background:#fff}
.lead-form-input::placeholder{color:var(--text-muted)}
select.lead-form-input{appearance:none;-webkit-appearance:none;background-image:url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='8' viewBox='0 0 12 8'%3E%3Cpath fill='%238B6E5A' d='M6 8L0 0h12z'/%3E%3C/svg%3E");background-repeat:no-repeat;background-position:right 14px center;padding-right:32px}
.lead-form-submit{width:100%;padding:13px;border-radius:50px;background:linear-gradient(135deg,var(--gold),var(--gold-light));border:none;color:#fff;font-size:15px;font-weight:700;font-family:inherit;cursor:pointer;transition:transform .15s,box-shadow .15s;box-shadow:0 4px 16px rgba(200,150,42,0.4);margin-top:4px}
.lead-form-submit:hover{transform:translateY(-1px);box-shadow:0 6px 20px rgba(200,150,42,0.55)}
.lead-form-submit:disabled{opacity:.55;cursor:not-allowed;transform:none}
/* Make chat-main position:relative so the absolute panel is scoped */
.chat-main{position:relative}